FAQ

Frequently Asked Questions

 

đŸ’« General Questions

Why does my bottle or packaging look different from the photos?
We occasionally update our packaging to enhance the look and feel of our products. Rest assured—the formula inside remains the same high-quality skincare you love.
đŸ“© Questions? Reach out to us at aurenebeautycare@gmail.com.

When will my order be shipped?
Orders typically ship within 1–3 business days. Once shipped, you'll receive a tracking number via email.

I didn’t receive a tracking number or confirmation email. What should I do?
Please check your Promotions, Social, or Spam folders for an email from our shipping provider. If it’s still missing, contact us at aurenebeautycare@gmail.com and we’ll assist you promptly.

When will my order arrive?
Orders ship directly from our manufacturer to ensure quality and freshness. Most arrive within 7 business days, though we kindly ask that you allow up to 15 days before reaching out.

Can I return my order?
Please refer to our Returns Policy to see if your order is eligible for a return or exchange.

Can I change or cancel my order after placing it?
We begin processing orders quickly, so changes or cancellations may not be possible. However, please email us immediately at aurenebeautycare@gmail.com, and we’ll do our best to help.

 

đŸŒ¿ Product & Usage

 

Can I use the Aurene Retinol Anti-Wrinkle Serum if I’m pregnant or breastfeeding?
We always recommend consulting your doctor before introducing new skincare during pregnancy or breastfeeding. While our formula uses vegan and natural ingredients, your healthcare provider can guide what’s best for your skin and baby.

Is the Retinol Anti-Wrinkle Serum suitable for men?
Yes! Our formula is designed for all genders and works to boost hydration, smoothness, and elasticity across all skin types.

Is it safe for sensitive skin?
Our serum is designed to be gentle, but we recommend performing a patch test on a small area before full-face use if your skin is highly sensitive.

Can I use the serum with other skincare products?
Yes! For optimal results:

  1. Apply the Retinol Anti-Wrinkle Serum after cleansing.

  2. Follow with a moisturizer to lock in hydration.

  3. In the morning, always wear SPF 30+, as retinol can make your skin more sun-sensitive.

How long does a bottle last?
Each bottle typically lasts 1–2 months, depending on how much and how often you use it.

When will I see results?
With consistent use, most people start to see visible results in 2–4 months. Retinol supports cell turnover, so consistency and patience are key.

Will this serum help with dark spots or uneven skin tone?
Yes! Our retinol-rich formula helps fade dark spots, smooth uneven texture, and brighten the skin for a clearer, more even complexion over time.

Is it safe for acne-prone skin?
Absolutely. Retinol can help unclog pores and fade acne scars. If you’re new to retinol or have reactive skin, start slowly—every other night—and increase frequency as your skin adjusts.

 

✨ Still Have Questions?

 

We’re here to help.
Contact our support team at aurenebeautycare@gmail.com — we’ll get back to you as soon as possible.