Faq
General
Why does my bottle/packaging look different from the photos?
We occasionally update our packaging to enhance the look and feel of our products. Rest assured, the formula inside remains the same high-quality skincare you love! If you have any questions, please contact us at support@aurenebeauty.com.
When will my order be shipped?
Orders typically ship within 1-3 business days. Once shipped, you will receive a tracking number via email.
I didn’t receive a tracking number or confirmation email. What should I do?
Please check your Promotions, Social, or Spam folders for an email from our shipping provider. If you still can’t find it, reach out to us at support@aurenebeauty.com.
When will my order arrive?
Our products are shipped directly from our manufacturer to ensure quality and efficiency. Orders typically arrive within 7 business days, but please allow up to 15 days before reaching out to us.
Can I return my order?
Please refer to our Returns Policy to check if your order is eligible for a return or exchange.
Can I change or cancel my order after placing it?
Once an order has been placed, it is generally not possible to change or cancel it. However, if you need assistance, please contact us as soon as possible at support@aurenebeauty.com.
Product & Usage
Can I use Aurene Ratinol Anti-Wrinkle Serum if I’m pregnant or breastfeeding?
We recommend consulting your doctor before using any new skincare product during pregnancy or breastfeeding. While our serum is made with vegan and natural ingredients, your obstetrician can provide the best guidance for your specific needs.
Is the Ratinol Anti-Wrinkle Serum suitable for men?
Yes! Our serum works for all genders and is designed to improve skin elasticity, hydration, and smoothness, regardless of skin type.
Can I use the serum if I have sensitive skin?
Our formula is designed to be gentle, but everyone's skin is different. If you have sensitive skin, we recommend doing a patch test on a small area before applying it to your face.
Can I use the serum with other skincare products?
Yes! For best results:
- Apply the Ratinol Anti-Wrinkle Serum after cleansing.
- Follow up with a moisturizer to lock in hydration.
- In the morning, always apply sunscreen (SPF 30+), as retinol increases skin sensitivity to the sun.
How long does a bottle last?
Each bottle typically lasts 1-2 months, depending on how much is used daily.
When can I expect to see results?
With consistent use, you should start seeing visible improvements in 2-4 months. Retinol works by promoting cell turnover, so patience and consistency are key!
Will this serum help with dark spots and uneven skin tone?
Yes! Our retinol-infused formula helps fade dark spots, hyperpigmentation, and uneven texture, revealing brighter, smoother skin over time.
Can I use the serum if I have acne-prone skin?
Yes! Retinol is known to help with clogged pores and acne scars. If you have highly reactive skin, start by using it every other night and gradually increase frequency as your skin adjusts.